Create a new organization account

Organization
An organization is the highest level and can contain multiple sites. For instance an organization could be for instance the fire department of a city.

(*) Mandatory

First site
Informations for the first site. Sites can be modified or added later.

(*) Mandatory

Administrator Account
Account data for the administration account.




Password policies
  • Use a different password for each of your accounts.
  • Make your passwor longer and more memorable, but avoid choosing passwords that could be guessed easily.
  • Don't include personal information.
  • In our Documentation you will find further useful hints.

(*) Mandatory

Terms & Conditions

Terms of Use and General Terms and Conditions for the Services and Products of Feuer Software GmbH

§ 1 Contractual objects

Feuer Software GmbH, Amtsgericht Frankfurt am Main HR B 108723, UID: DE313324603, enables the present contractual partner (hereinafter “Customer”) to use the services and products of Feuer Software GmbH and to offer these to its users. Feuer Software GmbH only concludes contracts with authorities, associations and companies that are not consumers within the meaning of Section 13 of the German Civil Code (BGB). 
The customer is the operator of an “organization user” and is entitled to use the products of Feuer Software GmbH with its “users” within the scope of its acquired license within the contractual framework. Licensing is based on the number of “users”. The smallest unit of licensable “users” is five (5). The prices are based on an individually created offer or the prices stored in the online store. 

(1) The creation of a user account as an “organization user” entitles the user to free use for 90 days from registration. Feuer Software GmbH reserves the right to restrict this function in the event of abusive behavior. Abusive conduct also includes the disclosure of information to unauthorized third parties against the requirements of official regulations. https://lizenz.feuersoftware.com

(2) The use of an “organization user” is subject to a fee, with the exception of paragraph 1. The price depends on the number of “users” booked. 

(3) The “Organization User” is a prerequisite for all other products and services associated with the Connect Service. 

(4) For all users of the Connect service, it is ensured that all data can only be transmitted in encrypted form (HTTPS). This ensures a confidential exchange of data between the web servers provided by Feuer Software GmbH and the customer. 

(5) Installation and configuration services are not covered by this contract. 

(6) The average availability of the service is 95%. The availability of the service is achieved if the service was available for at least 95% of the time in a month. 

(7) Feuer Software GmbH also sells hardware items in the WebShop for use in conjunction with Feuer Software GmbH products. 

The hardware items offered are manufactured by partner companies and resold via Feuer Software GmbH. 

§ 2 Definitions

(1) EinsatzMonitor
EinsatzMonitor is a software for Windows operating systems. It makes it possible to display and/or print out operational information quickly and clearly on a connected screen. The software is provided free of charge by Feuer Software GmbH. The software can be operated locally without a connection to the Internet. However, it requires an external source in order to receive the operational information. This is possible using external software and the software's own interfaces in accordance with the product description/documentation. An Internet connection for update purposes is recommended. The EinsatzMonitor can also be connected to the Connect service in encrypted form via the Internet. If the EinsatzMonitor is used with Connect, it requires one “user” license per end device. 

(2) DeploymentManager
The EinsatzManager software is a software for Windows operating systems. The software can be installed locally on computers. It is used for deployment documentation. The software can be used without an Internet connection. The software is provided free of charge by Feuer Software GmbH. The EinsatzManager can be used over the Internet via an encrypted connection (SSL) with the Connect service. If the EinsatzManager is used with Connect, it requires one “user” license per end device. 

(3) Connect service 
The Connect service (also ConnectPortal) is a web-based application. The Connect service is subject to a charge. The Connect service allows the products EinsatzMonitor, EinsatzManager and the Feuer Software Apps (Android / iOS) to be used together via the Internet and administered centrally. Licensing is based on the number of licensed users.

(4) Fire Software Apps (Android / iOS)
The Feuer Software Apps (Android / iOS) gives users the opportunity to receive deployment information on mobile devices. This is expressly not a substitute for any alerting. The Fire Software Apps (Android / iOS) enables information about availability to be forwarded to the relevant incident monitor via the Connect service. Other functions include address books, newsboard and calendar functions to facilitate the general administration of a fire department. 

The fire software apps are the EinsatzApp and the TabletApp. The EinsatzApp is available to every user for use on a private device; the customer must have licensed a corresponding number of “users”. The EinsatzTablet is an app that is intended for use in emergency vehicles; the use of the EinsatzTablet requires a user to be licensed. 

The fire software apps have the option of integrating other third-party services via the app. The integration is based on the terms of the respective agreements with the third parties. 

§ 3 Obligation to pay costs

(1) Use of EinsatzMonitor free of charge 
EinsatzMonitor is a free software solution from Feuer Software GmbH. It can be installed and used locally on end devices at no additional cost. The rights and obligations arising from these GTC apply. 

(2) Use of EinsatzManager free of charge
EinsatzManager is a free software solution from Feuer Software GmbH. It can be installed and used locally on end devices at no additional cost. The rights and obligations arising from these GTC shall apply.

(3) Paid use of the Connect services 
The Connect service involves online user accounts. The creation and operation of an organization account is subject to a fee. The amount of the costs depends on the number of “users” licensed in the organization that are to be connected via Connect. User licenses are assigned to users. User licenses can also be assigned to individual end devices, provided they are not user-related. These end devices are deployment monitors, deployment managers and UBX boxes.
Separate consideration is given to “sensors”, for example from third-party providers (e.g. CVM sensors). Two (2) licenses are charged for each sensor. 

(3a) The Connect service can be used once for test purposes for a period of 90 days after registration with Feuer Software GmbH. 

(4) The paid usage period (license) begins with the order in the online store (store.feuersoftware.com). The licenses are valid for one year from the order in the online store. The corresponding service period is shown on the invoice. Additional licenses will be credited to the existing licenses, but can be booked at the earliest 90 days before the end of the respective term. 

An increase of licenses within one year is possible individually after consultation with Feuer Software GmbH. Please contact info@feuersoftware.com for this purpose. 

§ 4 Obligations of Feuer Software GmbH

(1) Feuer Software GmbH undertakes to provide the user with the described contractual items subject to a charge for the term of the contract. Feuer Software GmbH is obliged to ensure that the data processed in the products and services are only encrypted and protected against access by unauthorized third parties.

(2) In some cases, the functions of the products and services of Feuer Software GmbH may be extended by third-party products. Some of the external products are fee-based products. These are not included in the scope of the above-mentioned products. 

§ 5 Obligations of the user

(1) By installing/using the services of Feuer Software, the user acknowledges the terms of use set out in § 5. 

(2) The user is obliged to transmit data exclusively using and recognizing the standards adopted in accordance with the https Internet protocol. The user may only use the interfaces recognized as standard or specified by Feuer Software GmbH. Any deviations shall require notification to Feuer Software GmbH and its written approval. 

(3) The user is obliged to keep the access data provided to him secret and to store it securely against access by unauthorized third parties, so that misuse of the data by third parties for access is impossible. The personal password must be changed several times a year. Third parties are prohibited from using personal access. “Organization users” must be personally assigned. The loss of access data must be reported immediately to the responsible administrator. 

(4) If the customer uses the Connect services to an extent that qualitatively (in terms of the type of use permitted) or quantitatively (in terms of the number of licenses acquired) exceeds the acquired rights of use, the customer shall immediately acquire the rights of use required for the permitted use. If he fails to do so, Feuer Software GmbH shall assert the rights to which it is entitled. 


(5) The contractual software may only be used simultaneously by a maximum number of natural persons corresponding to the licenses acquired by the customer. Permitted use includes the installation of the contractual software, loading into the working memory and the intended use by the customer. The number of licenses and the type and scope of use are otherwise determined by the license certificate. Under no circumstances shall the customer have the right to lease or otherwise sublicense the purchased contract software, to reproduce it or make it accessible to the public by wire or wireless means or to make it available to third parties for a fee or free of charge, e.g. by way of application service providing or as “software as a service”. Para. 4 remains unaffected.

(6) The responsibility for the lawful processing of personal data lies with the customer as the client. The customer must ensure that it may collect, store and process the data provided in accordance with the BDSG (Federal Data Protection Act) / EU GDPR. The customer is obliged to create its own data protection documentation for use. The customer may submit its own order processing contract. If no separate order processing contract has been concluded, the current version of the order processing contract provided by Feuer Software GmbH shall apply. Feuer Software GmbH shall support the customer on request with regard to data protection issues by providing corresponding information on the homepage.

(7) If the user is accused of a criminal offence or other violation of the law in connection with the use of products or services of Feuer Software GmbH, Feuer Software GmbH shall be entitled to temporarily block all services of this organization. If a violation by the user is sufficiently probable, the accounts belonging to the organization may be permanently blocked.

(6) In the event that the services are blocked in accordance with paragraph 3, Feuer Software GmbH shall have the right to terminate the contract extraordinarily. Fees already paid shall not be refunded. 


§ 6 Duration of the contract

(1) The contract for the use of the services provided by Feuer Software GmbH shall commence with their activation / invoicing and shall end with the termination of these services or the end of the term of the respective license. 

(2) Contracts are concluded for one year. The amount of money is owed in advance. The license expires after one (1) year and must be purchased again. 

§ 7 Forms of license acquisition

(1) 1-year license
The 1-year license entitles the user to use the Fire Software Connect license for a limited period of 1 year. 

(2) Subscription 
In the case of a separately concluded subscription, the user is entitled to the leased number of Feuer Software Connect licenses for a period of one year from the order date. The subscription is automatically renewed for a further year unless it is terminated 5 days before the subscription expires.

(3) Free license
When creating a user account as an “organization user”, the user has the option of using it free of charge for 90 days from registration.

§ 8 Warranty and limitation of liability

(1) The liability and warranty of Feuer Software GmbH shall be governed by the statutory provisions. 

(2) However, liability for damages shall be limited to intent and gross negligence, unless injury to life, body or health is involved. Feuer Software GmbH shall only be liable for slight negligence if a material contractual obligation has been breached. Feuer Software GmbH shall only be liable for damages which are foreseeable and the occurrence of which must typically be expected. Material contractual obligations are those obligations which form the basis of the contract, which were decisive for the conclusion of the contract and on the fulfillment of which the customer may rely.

(3) The above limitation of liability shall also apply to the personal liability of the employees, representatives and bodies of Feuer Software GmbH.

(4) The user himself shall be responsible for the proper backup of his data. 

§ 9 Provision of the software

Feuer Software GmbH provides some of its software free of charge. Upon registration, the User shall receive the right to install the software on end devices worldwide. Only the connection of the software to the Connect service is subject to a charge. The Connect services are charged according to the number of licensed “users”. Rights that go beyond the use of the software are not granted. In particular, decoding and decompiling the software provided is not permitted. 

§ 11 Place of performance, place of jurisdiction & applicable law

(1) The place of performance for all contractual services is Frankfurt am Main. 

(2) The law of the Federal Republic of Germany shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. 

(3) The place of jurisdiction for all disputes arising from this contractual relationship with fully commercial contractual partners shall be the registered office of Feuer Software GmbH. This shall also apply to legal entities under public law or special funds under public law. However, Feuer Software GmbH shall also be entitled to take legal action at the place of business of the contractual partner. 

§ 12 Final provision

Should any provision of this contract be or become invalid, this shall not affect the validity of the remainder of this contract. 

Frankfurt am Main, September 2024



Contact:
Dirk Koch -Managing Director-

Feuer Software GmbH
Karlsbader Str. 16
65760 Eschborn 

info@feuersoftware.com
Phone: 06196 / 5255697
Fax: 06196 / 5255696

I have read and accept the terms and conditions.

Privacy Statement

Privacy Policy

According to the European General Data Protection Regulation requirements, a data protection statement must be easy to understand. The following data protection statement pursues precisely this goal by conveying the necessary information as simply as possible. Therefore, the naming of paragraphs and laws is primarily dispensed with. 

Our data protection declaration is subdivided according to the respective products and areas of application to provide a clear introduction. These are 

- Website,

ConnectPortal,

DeploymentMonitor,

DeploymentTablet,

DeploymentAPP, and

DeploymentManager.

Feuer Software GmbH always encrypts all data traffic transmitted via the World Wide Web (Internet). Furthermore, through encryption, all databases are protected against unauthorized access by third parties. It is ensured that regular backups (data backups) of the information and program contents to be secured are carried out.

All data is hosted in Germany by a certified service provider. Feuer Software GmbH ensures that technical and organizational measures are taken in its area of responsibility to guarantee data security. In addition, Feuer Software GmbH performs its monitoring duties to supervise order processors within the scope of the permissible control options.

Website

Our website is freely accessible from the Internet. Access to this site is secured using encryption techniques (HTTPS). This means that as soon as a connection is established with our site, a third party cannot read information exchanged with this site.

Our website is divided into several sections: the information page, the documentation page, the forum, and a webshop.

In the forum and the webshop, registration is required to participate in the discussions and the exchange of goods. Separate registrations are required for the respective use of the applications mentioned; the data are not linked. A name and e-mail address are required to register as a user in the forum. On the webshop, information on the billing address is also required. These are required to process a possible sales contract and write a customer. As part of the sales process, it is necessary to compare the information provided with the Connect service for the licensee to disclose the e-mail addresses to third parties unless we are legally obliged to do so. The e-mail-address delivered in the forum is only used within everyday forum use, i.e., e.,g. for notification of new messages/entries or administrative purposes.

To optimize the use of our website, we use the tracking tool of Google Analytics; the device is only activated after your consent in the cookie banner on the first call; without this consent, data for the optimization of the website are not collected. Further information on this tool can be found at http://tools.google.com/dlpage/gaoptout?hl=de.

Customers and users at Feuer Software GmbH

Feuer Software GmbH distinguishes between users and customers. Customers are the contractual partners and organization owners, primarily cities, municipalities, and associations. On the other hand, users are the end-users within an organization’s account. The services provided to users are performed as order processing by Feuer Software GmbH for the respective customers.

Cloudflare

Our pages use the functions of CloudFlare within the scope of the services offered by the website provider. The provider is CloudFlare, Inc. 665 3rd St. #200, San Francisco, CA 94107, USA. Cloudflare provides a globally distributed content delivery network with DNS. Technically, the transfer of information between your browser and our website is routed through CloudFlare's network. Cloudflare can thus analyze the data traffic between users and our websites, for example, to detect and ward off attacks on our services. In addition, Cloudflare may store cookies on your computer for optimization and analysis. This protects our legitimate interests in the optimal marketing of our offer, which outweigh our interests in the context of a balancing of goods according to Art. 6 para. 1 p. 1 lit. f DSGVO.

Here you can find information on the data collected there and on security & data protection at Cloudflare.

 

ConnectPortal

Our ConnectPortal is used in conjunction with at least one deployment monitor or an external data interface (see below) and usually with the connection of several deployment APPs and deployment tablets. It is the central administration and information portal for processing information intended to support the emergency forces in their operations.

To join the ConnectPortal, registration is mandatory. A distinction is made between creating an organization account with a user and registering a user as a member of an organization. Surname, first name, and e-mail address are required as personal data. Users can also provide information on their place of residence and availability (telephone numbers). These details are displayed exclusively within the user's organization for all organization participants. Other details are optional and only displayed within the user's organization. It is possible to enter pseudonyms as names.

The ConnectPortal also processes mission-related data (mission data). This data is the data transmitted by the control center in the event of an operation; depending on how the respective control centers process, it may also contain personal data. Third parties collected the data and provided it to Feuer Software GmbH for processing within order processing. The organizational administrators can restrict the visibility of this data to the users of the organization within the framework of an authorization concept. Simplified, this means that managers, for example, could see more deployment information, whereas regular emergency personnel only receive notification of an alarm. It is up to the responsible administrator of the client to make these settings proportionately within the scope of his authority as a client. Operational information data is usually processed to help people whose lives are in acute danger and protect significant material assets as quickly as possible.

The ConnectPortal collects the information from the OperationsAPP, the OperationsMonitor, and the connected interfaces and processes it visually. The names of the users are also displayed with their respective availability statuses. The users themselves set the availability information. (see Deployment App)

The ConnectPortal also displays other data such as news, severe weather warnings, calendar entries, and vehicle information. However, these do not contain any personal data.

Operations Monitor

The Operations Monitor is a central element of Feuer Software GmbH products. The Operations Monitor is often a gateway for data processing. The operation monitor can read out operation data on the defined alarm path. Information can be initiated in various ways, such as e-mail, SDS, fax, sFTP, custom scripts, etc. The components of operational data can be personal data such as addresses, times, dates, names, alarm images, and active numbers. In context, these data can establish a personal reference and are thus regarded by us as personal data. Since this data is used for human rescue, it is impossible to anonymize it. A government agency usually transfers the data. It may also be data that has not been collected from the data subjects themselves. The collection is not subject to any information obligation in the sense of the GDPR. 

The Operations Monitor also receives the user data of the alarmed users in the event of an operation and the available users in standby mode.

Furthermore, the Operations Monitor can be connected to the Tetra radio network via third-party software.

 

OperationsAPP

The OperationsAPP is an application installed on mobile devices (mobile phones). The purpose of the operations app is to enable users to obtain information about current operations and general processes in the organization. The login is done with the account mentioned above from the ConnectPortal. Here, too, the data to be entered are surname, first name, and e-mail address. Residential addresses and telephone numbers can be entered optionally. In addition, in the form of a beta test, one’s availability status is displayed based on location information. This function calculates the mobile devices’ position locally, depending on the respective watch location. No location information is transmitted to Feuer Software GmbH. Only the information about whether a person participates in the operation leaves the app. The availability information is transferred to the ConnectPortal and the name if the user has manually triggered this process.

It is possible to link his account with an identification number from the Tetra radio network. This can then be connected to the information above. This makes it possible to use the feedback function on radio message receivers; these replace the individual part in the OperationsAPP.

 

Deployment tablet

The deployment tablet is an application that can be installed on mobile end devices (tablets). The DeploymentTablet is intended to enable users to obtain information about current deployments and general processes. The Deployment Tablet is designed for use in emergency vehicles. The login is done with a vehicle-specific account, which the respective administration can create. The information released for the organization is then displayed on the monitor. This also includes feedback from the task forces on their participation in the operation. In addition, deployment information on current and past deployments can be viewed, provided that the corresponding releases have been set. Vehicle crews can be recorded on the tablet and transferred to Connect based on the feedback.

 

Deployment beacons (beta)

Bluetooth beacons ("deployment beacons") can be used with the deployment tablet. These beacons can be assigned to the emergency personnel by the respective organization. This creates a personal reference through the individual identification signals. The use of deployment beacons is optional. The separate IDs of the deployment beacons must be assigned to the person by the administration. The deployment tablet gives the deployment forces to the corresponding vehicle. Currently, the assignments are made for the duration of the deployment. It is planned to pass on the information later to the deployment manager and the ConnectPortal to document and create deployment reports.

 

DeploymentManager

The DeploymentManager is an application for Windows computers. It is possible to document a deployment as a deployment diary with the monitor. Data can be entered and are then displayed historically. The deployment manager can be connected to the ConnectPortal. Then the deployment manager can take over and show the deployment information available from the ConnectPortal. Furthermore, data from the radio interface can be transmitted via the ConnectPortal. As far as deployment data is concerned, this data can also contain personal data (data of the person concerned, name, address, report picture).

All mission logs created are archived locally in encrypted form after the end of the respective mission, if required. Unencrypted storage is not possible.

Further interfaces

The ConnectPortal has additional interfaces. These enable third-party providers to receive impulses or even data records from the ConnectPortal or transfer them to the ConnectPortal. If this involves data transfer from third-party providers to the Connect services and Feuer Software GmbH, Feuer Software will process the data as a processor according to instructions.

All interfaces that release data require explicit approval by the organization administrator and the respective user in the Connect portal. All interfaces communicate exclusively via encrypted transfer points. The interfaces only transfer operational data. This is also subject to the individual active setup of the administrator of an organization. This is a transfer according to instructions by the settings of the respective customer. 

 

Support

Our support staff cannot access user data directly within the scope of our support activities. Access may have to be granted to the customer or remote support tools (Anydesk). As part of the error analysis, the employees can escalate the process. Our administrators can then carry out error analyses at the database level, and access is logged under strict organizational requirements.

Bug tracker

Feuer Software GmbH uses an online portal as a "bug tracker application to receive faults, error messages, and feature suggestions.” Registration requires the naming of an e-mail address as a means of contact. The IP addresses of the users who use this are also processed as technically necessary information. Names can be entered voluntarily. The entries made there are published and can be viewed publicly by other portal users. The data is deleted after the account is removed. The bug tracker is operated on servers of our order processors.

Newsletter

We use a newsletter service for the purpose of transmitting information as part of our contractual obligations in accordance with Art. 6 para. 1 lit. b GDPR. Here, administrators and users are regularly informed about new included functions of our products. The transmission of information is also used to transmit operationally relevant information. Email addresses and names are processed for this purpose.

Rights of users

The European General Data Protection Regulation provides certain rights for our services and homepages users. You are entitled

  • to revoke your consent by Art. 7 Para. 3 DSGVO. This means that we may no longer process the data based on this consent in the future;
  • to request information about your data processed by us by Art. 15 DSGVO. In particular, you may request information about the processing purposes, the category of personal data, the types of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the presence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making, including profiling, and, if applicable, meaningful information about its details;
  • by Art. 16 DSGVO, to demand the immediate correction of inaccurate or incomplete personal data stored by us;
  • by Article 17 of the Regulation, to request the erasure of your data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or the establishment, exercise or defense of legal claims;
  • by Art. 18 DSGVO, to request the restriction of the processing of your data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure, and we no longer require the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing by Art. 21 DSGVO;
  • by Art. 20 DSGVO, to receive the data that you have provided to us in a structured, standard, and machine-readable format or to request the transfer to another controller; and complain to supervisory authority by Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office for this purpose.

 

Right of objection

Suppose your data is processed based on legitimate interests under Article 6 (1) sentence one lit. f DSGVO, you have the right to object to processing your data under Article 21 DSGVO, provided that there are grounds for doing so which arise from your particular situation.

If you wish to exercise your right of objection, an e-mail to info@feuersoftware.com is sufficient.

 

Managing Director of Feuer Software GmbH

Dirk Koch

Karlsbader Str. 16

65760 Eschborn

info@feuersoftware.com

Tel: + 49 6196 5255 697

Fax: + 49 6196 5255 696

 

 

I have read the privacy statement.

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